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Working at the clients Network Operation Centre in London Docklands. The main purpose of the division is to maintain services up & running and the restoration of the customer networking issues 24/7 basis.
Client Details
A leading communications carrier with extensive experience in Japan and a well-established reputation for quality and reliability.
Description
- Receive complaints from customers & report back to customers on the progress/result of troubleshooting.
- Identify source of problems and propose solutions as a preventative action.
- Set priorities and resolve the problem proactively.
- Share test plans with relevant co-workers before carrying out the affected circuit test with partner carriers.
- Recording relevant information onto ticketing systems.
- Escalate matters when necessary to the team and other relevant divisions.
- Information sharing within the team and training the team when necessary.
- Housing support when requested.
- Create monthly reports for customers.
- Access arrangement and maintenance notification arrangements with relevant parties.
Profile
- Fluent business level English and Japanese (reading, writing, listening and speaking) is essential
- Ethernet, TCP/IP, MPLS
- ADSL, SDSL, and Fibre cabling
- Server or Firewall and Cisco experience are an advantage
- Windows Application (Word, Excel, PPT and Visio)
Job Offer
- £29,000 base
- up to 30 days annual leave
- up to zone 6 of London Underground paid
- private medical insurance
- life insurance
- dental plan
- 5% pension scheme
