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Client Services Advocate - Binder Claims

Client Services Advocate - Binder Claims

Arthur

Posted 3 days ago, valid for 4 days

London, Greater London EC2V7NQ, England

Full Time

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Sonic Summary

Arthur is seeking a Reinsurance Client Service Advocate for a global brokerage firm with over 400 associates worldwide.
The ideal candidate should have proven experience in processing Binder claims, preferably within the London market, and must have at least 3-5 years of relevant experience.
Key responsibilities include managing various types of reinsurance claims, providing broker support, and negotiating complex Excess of Loss claims.
Strong communication skills, familiarity with tools like Salesforce, and proficiency in systems such as IMR and CLASS are essential for this role.
The position offers a competitive salary of £60,000 to £70,000, depending on experience.

Arthur are proud to be partnering again with one of our longstanding clients who are one of the worlds largest global brokers as through their continued success they continue to grow at a rapid rate, with over 400 associates across 17 global locations, they are now looking for a Reinsurance Client Service Advocate to join their expanding Treaty portfolio. The success individual for this role will need to have proven experience working on Binder claims, preferably within the London market, however, individuals with this experience looking to move into the London market will also be considered. Key Responsibilities:

Claims & Processing: Manage all types of reinsurance claims (premium, pro-rata, Excess of Loss) across various business classes
Broker Support: Assist with account maintenance, statistics, and retention efforts using electronic tools
Excess of Loss Claims: Negotiate complex claims, from initial notice through settlement and closure, ensuring timely resolutions and avoiding penalties
Client Interaction: Build and maintain relationships with clients, reinsurers, and internal teams, understanding and meeting client needs

Required Skills & Experience:

Proven experience in processing Binder claims, proportional and Excess of Loss claims
Familiarity with tools like Salesforce and Open TWINS is a plus
Strong reinsurance claims knowledge, with experience handling large corporate clients
Excellent communication skills (both verbal and written) with clients and colleagues
Strong problem-solving and time management abilities, ensuring deadlines are met without compromising quality
Proficiency in systems like IMR, CLASS, ECF, LORS and Microsoft Office (Word, Excel, PowerPoint)

Ideal Candidate: A reinsurance professional with a strong technical background, able to manage complex claims and build lasting client relationships in a fast-paced environmentFor more information, please contact me on or

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Client Services Advocate - Binder Claims

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