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Reinsurance Client Service Advocate - North American Claims

Reinsurance Client Service Advocate - North American Claims

Arthur

Posted 3 days ago, valid for 5 days

London, Greater London EC2V7NQ, England

Full Time

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Sonic Summary

Arthur is partnering with a leading global broker to find a Reinsurance Client Service Advocate for their expanding Treaty portfolio.
The ideal candidate should have at least 3-5 years of experience in North American claims, preferably within the London market.
Key responsibilities include managing premium and Excess of Loss claims, building client relationships, and handling complex claims from notice to settlement.
Familiarity with IBA functions and systems like Salesforce and Microsoft Office is advantageous.
The salary for this position is competitive, reflecting the candidate's experience and expertise in reinsurance claims.

Arthur are proud to be partnering again with one of our longstanding clients who are one of the worlds largest global brokers as through their continued success they continue to grow at a rapid rate, with over 400 associates across 17 global locations, they are now looking for a Reinsurance Client Service Advocate to join their expanding Treaty portfolio. The success individual for this role will need to have proven experience working on North American claims, preferably within the London market, however, individuals with this experience looking to move into the London market will also be considered. Key Responsibilities:

Technical Processing: Manage premium, pro-rata, and Excess of Loss claims, covering treaty reinsurance, binders, and facultative reinsurance
Client & Broker Support: Build relationships with clients, carriers, and internal teams, and maintain accurate account statistics
Claims Management: Handle complex claims from initial notice to settlement, including negotiating claims related to XOL reinsurance and binders
IBA Functions: Review Aged Debt reports, arrange settlements, and prepare client statements and payments

Required Skills & Experience:

Experience in North American reinsurance claims processing, especially with proportional and Excess of Loss claims
Familiarity with IBA functions, Salesforce, and Open TWINS is a plus
Strong communication skills, both verbal and written
Ability to manage time, prioritise tasks, and meet deadlines
Knowledge of systems like IMR, CLASS, ECF, LORS, and Microsoft Office applications
Reinsurance claims experience, particularly dealing with large corporate clients, is highly advantageous client is looking for a motivated, client-focused individual with strong problem-solving skills and a passion for delivering high-quality service in a dynamic environment

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Reinsurance Client Service Advocate - North American Claims

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