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Customer Success Manager
Central London | Hybrid (3 days remote)£35,000 - £40,000 base + £12,000 uncapped bonus/commissionPrivate Health Insurance | Pension | 25 Days Holiday | Career Growth
Why Apply?
This is an exciting opportunity to join a market leader in political monitoring and intelligence, working with high-profile clients including hedge funds, investment banks, and consultancies. As the business continues to scale rapidly, they are looking for a Customer Success Manager to help maintain strong client relationships and drive subscription renewals.
What’s in it for you?
- Basic salary up to £40,000
- Uncapped commission with a realistic OTE of £12,000
- 25 days paid holiday + bank holidays
- Private health insurance
- Life assurance
- Generous company pension scheme
- Excellent career development opportunities
- Hybrid working: 3 days remote per week
About the Company
Our client is a leader in the political intelligence space, delivering real-time monitoring and insight to decision-makers in the financial, legal, and corporate sectors across the UK and internationally.
With their customer base doubling in the last two years, the need for dedicated, proactive account management is stronger than ever — which is where you come in.
The Role: Customer Success Manager
As a Customer Success Manager, you’ll manage a portfolio of clients and play a key role in ensuring they receive maximum value from their subscription. You’ll focus on retention, relationship-building, and engagement, helping clients understand the value of the platform and ensuring high renewal rates.
Your responsibilities will include:
- Managing a diverse portfolio of subscription accounts
- Driving engagement and usage of the platform
- Acting as the key point of contact for client support
- Leading renewal conversations and identifying upsell opportunities
- Delivering presentations and onboarding sessions for clients
- Collaborating with internal teams to support client needs
About You
We're open to candidates from various backgrounds — whether you’re already in Customer Success or Account Management, or looking to transition from a Business Development or SDR role.
You’ll bring:
- Experience in Customer Success, Account Management, or a commercial sales role (SDR/BDR)
- A proven ability to meet or exceed targets
- Strong communication and client-facing presentation skills
- Excellent organisational and time management skills
- A willingness to learn about politics and current affairs
- Experience in SaaS, business intelligence, subscriptions, or business information (preferred)
Ready to grow your career with a fast-moving, purpose-driven business?
Apply now or get in touch to learn more about this exciting opportunity.
ABR Associates Ltd is acting as an Employment Agency in relation to this role and specialises in placing candidates into permanent positions within Media / Digital, Technology / SAAS, Market Research, Events & Business Information.
Due to high volumes of applicants, we regret that we can only contact those who are invited to interview. Should you not have heard from us within 2 weeks you may assume you have not been successful at this time, but we thank you for your time and interest in the role.
