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Customer Experience Manager, Client Engagement Manager, Brand Experience Manager, Event & Activation Manager, Customer Success Manager, marketing, London
An established luxury brand is seeking an experienced Client Experience Manager to join its UK Marketing team. This role will lead the planning, organisation and delivery of activations, events and workshops, ensuring best-in-class client experiences across all channels.
Key Responsibilities
- Define and execute client experience event plans for launches, pop-ups, store openings and corporate activations
- Manage suppliers, budgets and logistics to deliver seamless events
- Collaborate with CRM, Digital and VM teams to ensure communication and visual standards are met
- Lead client workshops (B2C and B2B), adapting global guidelines for the UK market
- Analyse event and workshop performance, reporting ROI and client feedback
- Support wider marketing initiatives and oversee the Marketing Intern on CEX tasks
Candidate Profile
- 5+ years’ experience in luxury retail client experience
- Proven track record managing events and workshops, including budgets
- Strong communication, presentation and stakeholder management skills
- Organised, detail-oriented, proactive and client-centric
This is a unique opportunity to shape luxury client experiences and work across high-profile projects with both UK and global teams.
Location: Central London Reports to: Head of Marketing
Only candidates with a closely matched background to the above job profile will be contacted directly.
