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Are you highly organised with scheduling experience? If so, then Guinness Property is seeking an Area Planner to join our property maintenance team in London on a full time, permanent basis.
Our company ethos is to improve people's lives by providing decent, safe, and high-quality homes and services. Help us to serve this mission by joining our crucial repairs team.
Reporting into the Operational Support Manager the successful candidate will be providing an effective planning service for our trade operatives work schedules to ensure all operating needs and customer requirements are met.
We operate a hybrid working model with a three day office requirement at our office in Euston Road, London.
Key Responsibilities
- Resource Planning: Providing effective planning of regional operative’s diaries working closely with the regional operational team to support the achievement of operational KPIs.
- Scheduling: Maintaining the scheduling system and provide internal and external customers with timely and accurate information.
- Communication: Liaising with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
- GDPR Compliance: Ensure that all customer data is processed in compliance with GDPR regulations.
- Diary management: Provide an effective planning service of operative’s diary’s, working closely with the regional operational team to support the achievement of team KPI’s.
- Commercial Coordination: Working closely with the commercial team in relation to subcontractor’s purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
- Health & Safety compliance: Take appropriate H&S measures to ensure the safety of yourself, customers and colleagues.
Role Criteria
Essential:
- Experience of scheduling work.
- Excellent organisational skills and the ability to manage multiple tasks & deadlines.
- Experience with customer focussed roles, ensuring a high level of satisfaction.
- Knowledge and understanding of GDPR regulations.
- Ability to work under pressure and adapt to changing priorities.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Experience of working with databases.
- Knowledge of Health & Safety and safeguarding procedures.
If you’re interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.
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