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Role Overview
We are currently looking for Quality Checkers to work as part of a high performing team helping a major financial service provider deliver a past business review project focused on investment product sales. You will be working in a results-orientated environment, where your core responsibility will be to complete quality checks on data gathering activity to ensure accurate and high-quality file review.
Key Responsibilities
- Conduct quality checks on Data Enrichment & Validation activity (‘DE&V’)
- Provide detailed feedback including clear instructions for remedial action (where appropriate)
- Provide support to operations
- Provide detailed information to Team Managers to improve Case Handler Performance
- Conduct Process Confirmations (Buddying in/Observing Team)
Supplementary Responsibilities
- Learn and understand the process in depth
- Provide support to the wider team and working with the team leaders and senior operations manager to drive a consistent level of quality across all files
- Collate thematic findings to continually improve quality by suggesting where there are gaps in knowledge and where additional training may be appropriate
Experience and Skills:
Essential
· Minimum 12 months QC experience within a similar role
· Excellent attention to detail and accuracy
· Experience navigating multiple systems
· Ability to work to demanding deadlines
· Ability to attain and maintain specified quality and production targets
· Ability to work remotely/ independently & as part of a rapidly growing team
· Demonstrate an ability to work with honesty, integrity and trustworthiness
· Maintain high standards of professionalism and competence
