Regional Aftersales Manager

Are you a hands-on, customer-focused leader who thrives in a fast-paced automotive environment? We're looking for a Regional Aftersales Manager to oversee our retailer network across the North of England and Scotland. This is a high-impact role where you'll drive customer experience, dealer performance, and aftersales growth across your region. You'll be at the heart of a growing network, influencing customer satisfaction, dealer performance, and brand reputation. It's a hands-on, varied role where no two days are the same - perfect for someone who thrives on responsibility and making a visible impact.

TITLE : Regional Aftersales Manager
Salary : Competitive + Benefits+ Company Car
Sector : Automotive
Location: West London
Language : Englis
Work style: Office based role

Duties:

• Manage and support dealer relationships across your region - helping them meet targets, improve service, and resolve issues quickly.
• Take ownership of customer complaints and complex cases, ensuring swift resolutions and a great experience.
• Support technical and warranty teams by coordinating dealer queries and helping implement solutions.
• Conduct regular dealer audits to make sure aftersales standards are met, traveling extensively across your region.
• Monitor dealer performance via balance scorecards and other KPIs, tracking trends and driving improvements.
• Represent the brand at events, conferences, and training programs - becoming a true ambassador for aftersales excellence.

Recruitment

• Proven experience in a similar OEM or retailer group aftersales management role.
• Strong relationship-building skills - you'll be dealing with both dealers and internal stakeholders regularly.
• Comfortable handling complex customer complaints and driving dealer action.
• Experience with dealer KPIs and balance scorecards is a plus.
• Proficient in Microsoft Office and reporting/data analysis tools.
• Full and clean driving license - travel across the region is part of the role.
• Calm, adaptable, and able to prioritise in a fast-moving environment.