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In this position, you will be required to:
- manage and direct 6 complex needs project workers, locum and night staff
- lead and supervise a multi-disciplinary team to deliver trauma-informed, outcome-focused support
- Support staff to navigate complex client needs, including those related to immigration, health and housing
- Ensure re-connection and resettlement pathways are progressed swiftly and safety for all clients
- Oversee timely completion of assessments and support plans, with a focus on move-on readiness
- Monitor caseloads, service performance and risk management in collaboration with the service manager
- Ensure the team are conducting comprehensive assessment of need and risk for their clients, using effective tools and recording methods and sharing information with partner agencies where appropriate.
- Support the Regional Manager in ensuring the service represents value for money and operates within budget
- Monitor service spending throughout the financial year to ensure there is no overspending
To apply for this role you must have:
- Experience managing or coordinating services for people with complex needs at risk of rough sleeping. Specialist knowledge will include housing, homelessness, substance misuse, mental health and the criminal justice system.
- Experience of effective liaison & multi- agency working with social, health, housing and criminal justice agencies.
- Experience of leading services that are based around a trauma and psychologically informed approach.
- Significant level of experience, practice and understanding of the principles of risk and needs assessment, planning, goal setting and reviewing.
- Ability to find ways of working with clients who may have a history of low levels of engagement with services
- Ability to effectively support the team to manage both the practical & emotional demands of complex casework and client support
- Commitment to work flexibly and creatively in response to changing external and organisational requirements.
- Able to communicate confidently and effectively, verbally and in writing & be self- servicing int he use of the computer to create letters, minutes and key work notes and to send and receive emails.
