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This is a role for a full time building manager for a high end 85 apartment residential block in Marylebone in Central London.
Hours Monday to Friday 9AM to 5.30PM
You would work from your own office on site managing a team of 6 staff engaged in both concierge and caretaking roles.
Key Responsibilities
- Ensure all property management and compliance systems are up to date and used in line with process and policy
- Complete and upload onto the appropriate system, daily and monthly checklists within agreed timeframe; ensure any resultant work is actioned
- Ensure that high standards of property presentation and customer service are achieved and maintained at all times.
- Ensure best value is achieved for client and residents by auditing contracts and performance, and identifying potential improvements with assistance from the Property Managers
- Regularly engage with contractors and provide regular feedback to Property Managers
- Ensuring contractors carry out their work to a high standard and maintain site standards and escalate any contract management issues to Property Managers in timely manner
- Ensure and implement best practice whilst ensuring safe working practices are complied with at all times.
- Ensure all actions resulting from any inspection are updated monthly to show progress, and are completed within agreed timeframe
- Ensure appropriate clear communication (written and verbal) with residents, service partners and all visitors to the property
- Attend resident meetings where requested and build excellent professional relationships with your residents
- To assist the property manager with preparing the annual service charge budget
- Ability to use web-based portals, compliance tools and general systems
- Prepare and implement contingency plans to ensure adequate and suitable site attendance in the event of annual leave, training (and sickness where possible)
- In conjunction with property manager understand the client’s requirements for compliance and insurance and ensure reports are readily available
- Ensure reliable working knowledge of plant and building operation systems
- Execution of reasonable requests by the property managers effectively communicating at all times
Safety & Security
- Ensure compliance with all procedures and policies, including health and safety, COSHH and environmental policies taking responsibility for any cover staff being familiarised with the relevant documents and their contents.
- Actively ensure compliance with all statutory requirements, codes of practice and Health & Safety legislation
- Ensure that all promotional activities are carried out with due care and attention to the health, safety and welfare of staff, residents and visitors.
Staff
- Develop or maintain and effective site team ensuring they are adequately trained, motivated and embracing the team ethos
- Conduct performance reviews identifying personal and skill based training requirements on an individual basis ensure arrangements are put in place and managed.
- Ensure the property team comply at all times with the operational standards required by the management company
Skills, Knowledge and Experience
An experienced individual with excellent experience of working and communicating with residents. A person who understand the workings of a Central London residential block including health and safety and plant. The person must have experience effectively managing a team.
Essential
- IOSH (or willing to work towards this in first 6 months)
- Excellent managerial and inter-personal skills
- Self-motivated, able to work on own initiative.
- Ability to work in a team and independently
- Prior experience of the management of a residential building
- Experience in the supervision of contractors.
- Proactive, uses initiative and able to work to under pressure to meet deadlines
- Good understanding of property management.
- Effective people management skills in recruitment, development and team building.
- Excellent communication skills, written and verbal.
- Knowledge and understanding of legislative Health & Safety requirements.
- Good time management skills able to respond to client/contract deadlines.
- Willingness and ability to learn on the job, keen to undertake training and career development
- General Education to GCSE standard with an A-C grade in English & Maths or equivalent standard.
- Ability to use full range of Microsoft applications Inc. Word, Excel, PowerPoint, Outlook.
