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Job description
Responsible for supporting a customer complaints and statutory enquiry service; including Freedom of Information (FOI) and Data Protection requests (DPRs), reporting to the Asset Management Service Improvement Assistant and Service Improvement Officer.
Main duties
1.
Record and log all representations in the form of complaints, MP and Member enquiries, on behalf of Asset Management, in line with Departmental and Corporate procedures.
2. Draft responses to complaints or MP / Councillor / General Enquiries using information obtained from staff or IT systems.
3. Ensure that the content, spelling and grammar of any responses are undertaken to a high standard of quality.
4. Investigate, co-ordinate and refine responses, ensuring that are sent in a timely manner to a high level of service.
5. Follow and support procedures and administrative processes in relation to complaints in line with current legislation and guidance.
6. Work with the Asset Management Service Improvement Assistant in providing information to managers on a regular basis to assist in effective monitoring of services.
Report any potential problem areas identified whilst undertaking your normal duties to the Asset Management Service Improvement Assistant in order that remedial action can be taken.
Complaints Officer Complaints Officer Complaints Officer Complaints Officer Complaints Officer Complaints Officer Complaints Officer Complaints Officer Complaints Officer
RQ(phone number removed)
