Operations Manager- Integrated Agency

Operations Manager Integrated Agency (must be London based) Works closely with: Department Heads, Client Services, Creative, Strategy & Paid Media teams

About the AgencyA fast-growing, independent integrated agency that specialises in social-first campaigns, content production, digital strategy, and paid media. Working for high-profile brands across Entertainment, Finance, Retail and Travel

The RoleWe're on the lookout for an organised, proactive Operations Manager to help streamline our internal systems and support daily agency delivery. This is a key hire for the business - sitting at the heart of multiple teams to ensure projects run efficiently, work flows are optimised, and our people are supported to do their best work.

What You'll Be Doing

• Overseeing day-to-day operations and ensuring internal tools (e.g. project management, resourcing, time tracking) are running smoothly

• Monitoring live briefs and timelines to ensure team alignment across departments

• Supporting capacity planning and resourcing visibility for leadership

• Maintaining and improving agency process documentation and training materials

• Onboarding new joiners and supporting team leads with system adoption

• Monitoring time sheet compliance and delivering usage reports

• Troubleshooting operational bottlenecks and suggesting process improvements

• Partnering with the COO on strategic operational initiatives and automation

About You

• Experience in operations ideally from an agency or creative/media environment)

• Familiar with tools such as Asana, Float, Monday.com, or similar

• Strong communicator with confidence working across all levels of the business

• Process-driven and detail-focused, but flexible and solutions-oriented

• A team player with a people-first mindset - ready to collaborate and make an impact

We'd love to hear from you. Apply now and let's chat!??

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.