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Receptionist/Facilities Assistant

Receptionist/Facilities Assistant

Novax Recruitment

Posted 5 hours ago, valid for 19 days

London, Greater London E10 6EJ, England

Full Time

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Sonic Summary

The London Borough of Tower Hamlets is seeking a Facilities Assistant / Receptionist for a temporary position lasting 5 months, starting on June 2, 2025, and ending on October 31, 2025.
The role requires a minimum of 3 years of front-line reception or customer service experience and offers a pay rate of £22.00 per hour.
Key responsibilities include welcoming visitors, managing enquiries, overseeing building operations, and ensuring health and safety compliance.
Candidates should possess strong communication skills, a good understanding of facilities management principles, and proficiency in Microsoft Office applications.
This position is classified as inside IR35, and applicants must undergo a basic DBS check.

Job Title: Facilities Assistant / Receptionist Location: Tower Hamlets Town Hall, LondonContract Type: Temporary (5 months or until restructure)Hours: 35 per week (Mon-Fri, 11:00 AM-7:00 PM)Rate: £22.00 per hourIR35 Status: Inside IR35Closing Date: 16 May 2025 at 17:00Start Date: 02 June 2025End Date: 31 October 2025

Join the London Borough of Tower Hamlets - Facilities Management Team

We're looking for a proactive and personable Facilities Assistant / Receptionist to bolster our operational Facilities Management services. Based at the newly refurbished Tower Hamlets Town Hall, you'll be the first point of contact for staff and visitors, ensuring our premises run smoothly, safely, and to the highest professional standards.

Key Responsibilities

Front of House & Reception: Welcome visitors, manage enquiries, and provide high-quality customer service.
Building Operations: Open/close premises, monitor security (CCTV, alarms), and assist with emergency evacuations.
Facilities Support: Set up meeting rooms (including AV equipment), coordinate cleaning and porterage, log and chase maintenance via TF Cloud Helpdesk.
Health & Safety: Conduct regular building inspections, ensure contractor compliance, and uphold fire and safety regulations.
Administrative Tasks: Receive deliveries, maintain records, produce simple reports using Microsoft Office and TF Cloud.

Essential Experience & Skills

Minimum 3 years' front-line reception or customer-service experience
Good working knowledge of Facilities Management principles
Understanding of Health & Safety legislation and safe working practices
Proficient in Microsoft Word, Excel, Outlook; experience with TF Cloud desirable
Strong communication skills, able to remain calm under pressure
Team player with the ability to use initiative and adapt to changing priorities

Desirable Qualifications

IWFM Level 2/3 (or working towards)
Previous experience in a local government or public-sector environment

Additional Information

DBS Check: Basic level required
Uniform: Provided annually
Flexibility: Occasional work at other LBTH locations as required
Contract Status: Inside IR35

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