Security Governance and Service Management Specialist

My Banking client is seeking to recruit a Security Governance and Service Management Specialist on an initial 6 month contract for a Financial Services client based in London. It is hybrid and will require 3x days onsite per week.

Role Purpose:

• Enhance the Security Intra group Governance and Service Management process for EU entities in line with ECB expectations
• Maintain and update the intra group governance framework, processes and procedures and standard suite, across Information and Cyber Security within EMEA.
• Manage the intragroup relationships across AD and EMEA for Information and Cyber Security, ensuring service levels are met for all services received and/or provided.

Accountabilities & Responsibilities:

• Define intra group security governance and service management framework
• Enhance and embed the operating/engagement model and service level agreement to ensure continuous oversight and service management
• Define and maintain EU specific entity level reporting template, including metrics to support the service performance management and service operations management.
• Embed a centralised ticketing module within ServiceNow for EMEA region. Use cases relevant to security service management, service request and service issue management.
• Coordinate the relevant reporting data points from Information and Cyber Security Committees relevant to EU, including inputs to and actions arising from the committees, the preparation of Security Performance Dashboards, and tracking of improvements.
• Consistently look for improvements in the efficiency and effectiveness of Information and Cyber Security intra group Governance and Compliance reporting

Skills required:

• SME experience in third party service management including developing and maintaining service level agreements, metrics and compliance requirements.
• In depth knowledge of third-party regulations across UK and EU such as ECB's EBA, DORA and related standards
• Information and Cyber Security Frameworks and industry Standards (e.g., NIST/ISO 27001/COBIT/ITIL)
• Experience creating and delivering presentations and concise writing skills to produce clear documentation (security policy, senior management posture reports)
• Excellent inter-personal communication skills, able to liaise with all levels of the business across all regions including key stakeholders and senior management.