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Our client are looking for an experienced Service Manager to join their team
This is initially a 3 month contract which may be extended for the right applicant
You will
To lead the effective and high-quality delivery of peer-led support for individuals on their recovery journey. This role will require dynamic, hands-on management of the clients team, encompassing staff, peer mentors, and volunteers, to meet key performance indicators and community needs.
You will represent the clients values in all aspects of your work, including strengthening existing partnerships and cultivating new community links. A flexible approach is essential, with regular night shifts and occasional weekend work expected to provide outreach and attend local events.
Provide strong, responsive leadership and day-to-day management of a diverse team.
Represent the business at external meetings, events, and forums to promote our ethos and strengthen partnerships.
Offer regular supervision and line management to staff, identifying learning needs and supporting professional development.
Monitor service performance against KPIs, continuously reviewing delivery and identifying areas for improvement.
Lead by example, stepping into frontline roles where needed to ensure continuity and quality of service
Produce timely and accurate monthly, quarterly, and annual reports in line with funding and internal requirements.
Oversee and monitor budgets, ensuring financial compliance including petty cash usage and financial procedures.
Promote and uphold all organisational policies, particularly those relating to equality, safeguarding, GDPR, and health & safety.
Ensure safe recruitment, including DBS checks and effective onboarding for staff and volunteers.
PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35
