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My Local Authority client in Central London is looking to appoint a talented Contact Centre Performance Consultant on a Contract basis.
This role will lead on delivering a Health Check for the Council's Consolidated Contact Centre, to objectively assess the maturity and consistency of the service operations.
About the role:
Based in Central London (Hybrid):
- Conduct a comprehensive review of management practices, service delivery, technology platforms, and data usage and resident experience.
- Identify opportunities to modernise the operations and highlighting where managers and colleagues need structured support.
- Engage with stakeholders at all levels to gather insights, observe operations, and benchmark against industry standards.
- Analyse service delivery, leadership capability, and colleague potential to support digital and online transformation.
- Draft clear, actionable recommendations, including phased plans for implementing improvements and modernising processes.
About you:
You will have the following experiences:
- Deep expertise in manging and transforming service operations and leaning into digital transformation to keep pace with industry best practice.
- Proven track record in service management and contact centre transformation, including digital and data-driven initiatives to drive 'channel shift'.
- Local Authority experience is essential.
What's on offer:
- Salary: 600 per day, outside IR35 (TBC)
*negotiable based on experience
*please submit your CV with the rate you require
- Hybrid Working
- Contract type: Contract
- Hours: 09:00 -17:00 Monday to Friday
How to apply
- Once your CV is received, if you are successful you will be contacted.
- Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion.
About Spencer Clarke Group
Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way.
When you join us, you will receive:
- Access to a wide range of temporary and permanent opportunities
- Free DBS checks
- Post Placement Aftercare
- Loyalty reward scheme and regular competitions for our agency professionals
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