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Overview
Blue Gem Holdings is the holding company of four individual divisions within the serviced office industry in prime locations in the heart of London.
We take a distinctive approach to the serviced office industry, drawing inspiration from the standards set within high-end hospitality.
We're not looking for industry insiders - we're drawn to people who bring sharp, transferable skills and a fresh perspective.
If you've got the foundations - a service-led attitude, agility, and the hunger to grow, we'll equip you with the tools and training to thrive. Potential and mindset matter more than where you've come from.
We believe great work deserves great rewards, so we offer a competitive salary, performance bonuses, and plenty of perks that keep our people thriving. From career development and wellness support to unforgettable team events and holiday time that lets you truly switch off, we've built a culture that backs ambition and celebrates the fun along the way.
Key Responsibilities
- Oversee on-site staff, including Client Experience Assistants, cleaners, maintenance, and contractors.
- Ensure balanced task distribution and smooth daily operations
- Lead regular 1:1s, set goals, and support individual development plans
- Coordinate and document daily team briefings
- Manage rotas, authorise leave, and track team absences
- Act as Centre Manager when required
- Uphold impeccable standards of cleanliness and hospitality throughout the Centre
You will be based in Central London, working Monday to Friday. The role is purely office-based which will allow you the chance to work face-to-face with a dynamic and energetic team in a premium, high-end workspace.
Requirements
The Role
This is a hands-on leadership role where your ability to coach, guide, and grow others is front and Centre. You'll elevate your team, helping each one build skills, hit goals, and level up. If you're passionate about bringing out the best in people and making operational excellence, this one's for you.
Candidate Profile
If you enjoy thriving in fast-paced environments, then you'll feel right at home here. You bring the energy, the detail, and the leadership that make an operation feel seamless and exceptional.
You're not just capable; you're composed, driven, and always two steps ahead. You're polished, positive, and solutions led.
We'd love to meet you if you:
- Lead with a proactive, hands-on approach
- Prioritise exceptional client care and clear, confident communication
- Have strong operational and team management experience, with a talent for coordination
- Stay calm, adaptable, and composed under pressure
- Are relentlessly organised, with razor-sharp attention to detail
- Build trust quickly and create a warm, elevated atmosphere
- Love to take initiative, stay solutions-focused, and confidently own client-facing events
Benefits
We provide structured training, clear progression, ongoing development, meaningful recognition, and a vibrant, engaging culture.
You'll be part of a team that blends sharp professionalism with a real sense of fun, and where camaraderie fuel's purpose.
- Competitive Salary plus an annual discretionary bonus
- 33 Days Annual Leave: (including Bank Holidays)
- Professional Growth and Support: Through fully funded training programs and personal mentoring
- Health and Wellbeing: Through Blue Gem Holdings Ltd, access to our gyms and Employee Assistance Programme
- Exciting Team Culture: Regular social events, partner-led networking, and team trips.
- Enhanced Pension Package
- Season Ticket Loan: To make your commute a breeze
Diversity and Inclusion Statement
We are committed to fostering a workplace that celebrates diversity and promotes inclusivity. We believe that different perspectives drive innovation and create a stronger team. We welcome applications from individuals of all backgrounds, experiences, and identities, and are dedicated to providing equal opportunities to all.
