Floor Manager

About Little Door & Co:

We are a young, innovative brand redefining the hospitality industry with our unique concept - bars and restaurants styled as a fictional flat share. Our venues are designed to be welcoming, inviting, and unpretentious, with a creative and quirky approach that never feels forced. At the heart of our ethos is a family-like culture, where care, respect, and fun are paramount. We believe in community spirit, where every action impacts the group.

About the role:

The Floor Manager needs a hands-on, friendly, and disciplined approach to a thriving team. Excellent customer service and presentation skills are key ensuring that everyone feels welcome, safe and has an excellent time. You must lead with charisma, energy, enthusiasm and ensure the venue is always delivering excellent customer service.

-Consistently delivering the ultimate guest experience and promoting the brand's unique service style.

-Having a deep understanding of our food and beverage offering and carrying strong views on the product - in particular, how to keep our offering fresh, fun, colourful and interesting.

-Recruiting and maintaining the very best staff floor staff and having a strong input on their training and development.

-Gaining a comprehensive understanding of Collins, and being adept at managing bookings, problem solving, and maximising covers and revenue potential.

-Overseeing daily/weekly/monthly checklists and ensure compliance site-wide.

-Having an impeccable eye for detail and service standards from the maintenance and cleaning of the building, to running the venue.

-Being responsible for Health and Safety processes.

What we offer:

-Dress Code: No uniform is required. We pride ourselves on our relaxed atmosphere and allow our team to bring their own personality to work! We only ask that you look your best.

-Annual Performance Bonus: We recognise our team's hard work with bonus plans for rewarding outstanding performance.

-Learning & Development: Your growth is our growth. We give access to books, courses, and - online resources to help grow our teams skills and knowledge.

-Human OS: This is a dedicated support platform for our employees' mental health and well-being.

-Off-Shift Discounts: We give all our team discounts at all our venues during off-hours. Its 50% off, up to max 6 pax, for the staff members bill.

-Team Socials and Company Events: Join our regular program of events, celebrating our team and successes. This includes company days, summer & Christmas parties, and team drinks