Back to search
A leading London university is seeking an experienced IT Operations Managerto take ownership of their core academic and administrative IT systems. This is a hybrid role requiring three days a week on-sitein central London.
Applicants must have prior experience working within a UK university or higher education environment.
The RoleYou’ll lead the day-to-day operations and support of key university systems, including:
-
CRM (e.g. Salesforce, Microsoft Dynamics)
-
LMS (e.g. Moodle, Canvas)
-
SRS (e.g. SITS, Banner)
-
ERP (e.g. Oracle, Unit4, Workday)
This role is perfect for someone who thrives in a fast-paced academic environment and can engage with both technical teams and academic stakeholders.
Key Responsibilities-
Manage and maintain mission-critical systems (CRM, LMS, SRS, ERP)
-
Lead a small team and work with third-party vendors
-
Ensure smooth service delivery, incident management, and system performance
-
Collaborate with internal departments to support digital transformation initiatives
-
Monitor compliance with IT policies and regulatory requirements
-
Contribute to strategic planning and operational improvements
-
Significant IT operations experience in a UK university or higher education institution
-
Strong technical understanding of CRM, LMS, SRS, and ERP systems
-
Excellent communication and leadership skills
-
Ability to manage multiple priorities and deliver in a complex environment
-
ITIL or similar service management framework experience (desirable)
-
Salary up to £70,000 depending on experience
-
Hybrid working (3 days on-site, 2 remote)
-
Pension and generous holiday allowance
-
Opportunity to shape IT operations at a respected London university
