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I am working with a FM company, based just a few minutes walk away from Old Street Station in the heart of London. They are seeking a new Partnerships Manager on a permanent basis, reporting into the Sales & Marketing Director.
The main purpose of this position will be to maintain positive client relationships, driving revenue, and margin growth through upselling and cross selling. You will be working closely with the operations team, providing a seamless approach, prioritising the clients needs.
Salary: £33,000-£35,000 DOE with an annual 10% bonus
Key Responsibilities:
- Ensure the Renewal process is proactively delivered for each client including the review of costings and any contract amendments prior to final sign off.
- Working closely with the Head of Business Development to develop and maintain lines of communication between the client and BFM at the point of mobilisation of the contract, ensuring a seamless handover from Business Development to Sales Management.
- Seek out growth opportunities for each client where possible, through the introduction of services such as window cleaning, deep cleans, washroom services, consumables etc, which will provide additional revenue streams for BFM.
- Identify, resolve and manage client issues and concerns in a timely manner.
- Attend client sites as and when required.
About you:
- Excellent verbal and writing communication skills (Bilingual, English - Spanish) preferably, with the ability to confidently and credibly engage and influence clients, partners and employees (language skills not essential)
- Organisational and time management skills
- Track record in the Cleaning Industry would be preffered
- An ability to prioritize workload and solve problems having always customer focus at heart
- Experience of managing multiple cleaning contracts including retail, offices, F&B, venues
- AHave proven experience in a similar role within the cleaning or facilities management industry.
- Have exceptional organisational skills with the ability to manage a portfolio of c.80 clients.
- Are client focused, with strong communication, collaboration and negotiation skills and the ability to manage multiple stakeholders across differing contracts and sites.
- Are proficient in MS Office programmes.
