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Customer Service Manager
Location: Southwark
Job Type: Permanent
Salary: Up to 45k DOE
Our client, an innovative and growing finance company that's passionate about helping businesses achieve their potential, is looking for a motivated Customer Service Manager to lead their service team of 4 and ensure every customer's experience is exceptional.
Key Responsibilities:
- Lead, motivate and develop the customer service team.
- Ensure customer enquiries are handled quickly and professionally.
- Oversee account management tasks such as settlements, reschedules, refunds, and reconciliations.
- Manage customer complaints effectively, turning issues into opportunities to improve.
- Collaborate across departments to ensure smooth customer experiences.
- Continuously improve team performance and service processes.
- Use feedback and data insights to enhance the customer journey.
About You:
- Passionate about delivering excellent customer service.
- Strong communication and problem-solving skills.
- Great attention to detail with good numerical ability.
- Confident leading a team and driving efficiency.
- Comfortable using CRM systems and learning new processes.
- Experience in financial services or asset finance is an advantage.
If you're proactive, customer-focused and ready to take on a challenge within a supportive team, we'd love to hear from you.
Refer a friend and earn up to 500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
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