Our client is looking to bring on an Infrastructure & Cloud Engineer. Key responsibilities include1st and 2nd line support, with an occasional requirement for 3rd line support, encompassing the following key responsibilities:

1st Line Support: Addressing and resolving routine cloud-related issues, such as user accessproblems, basic connectivity challenges, and service configuration queries.Monitoring cloud systemsfor alerts and initiating immediate corrective actions.
2nd Line Support: Investigating and resolving more complex issues involving cloud resource performance, misconfigurations, and integration problems. Collaboration with vendors to resolve servicedisruptions and implementing changes to improve system stability.
3rd Line Support: Providing advanced troubleshooting for critical incidents, such as data integrityissues, infrastructure failures, or security breachesin cloud environments. Designing and implementing long-term solutions to address root causes and prevent recurrence.

Key Technical skills:

Operating Systems

Windows Operating Systems
MacOS
Linux

Directory Services

Azure Active Directory (Azure AD/Entra)
Active Directory

IT Administration and Networking

Office 365 Administration
TCP/IP, DNS, DHCP
VPNs and Remote Access

IT Management and Monitoring

Microsoft Endpoint Manager (Intune)
Patch Management
System Monitoring

Backup, Recovery, and Disaster Planning

Backup and Recovery
Disaster Recovery (DR) Planning
Data Integrity and Restoration

Cloud Platforms and Virtualisation

Cloud Platforms (Azure/AWS/GCP)
Hyper-V/VMware

Security and Compliance

Firewalls and Security
Endpoint Protection
Multi-Factor Authentication (MFA)
Compliance and Auditing

Scripting and Automation

PowerShell
Batch Scripts and Bash
Python
Automation frameworks

Specialised Applications

Knowledge of CRMs, particularly Dynamics365

The following details the level of technical skill required:

Advanced knowledgeof Windows OperatingSystems (Desktop and Server) troubleshooting processes and tools.

Advanced knowledge of Office 365 and Microsoft Office Applications Advanced knowledgeof computer hardwareassembly/repair & configuration.

Significant knowledge of network deployment and configuration

Significant knowledgeof Network devices(Switches, Access Points& Routers)

Significant knowledge Azureof cloud-based systems for email and file sharing i.e., Office 365, SharePoint Online etc.

Significant knowledge of Physical Networking (Lan, Wan, TCP/IP,Cat 5e/6 & Fibre) Significant knowledge of Active Directory infrastructure Management

Significant knowledge of Microsoft ExchangeOnline O365

Significant Knowledge of Microsoft Intune and Mobile Device Management (MDM) Significant knowledge of Windows SoftwareUpdate Services (WSUS) Administration Significant knowledge in deploying and maintaining Anti-Virus solutions

Significant knowledge of Cisco VPN Client software Significant knowledge of Mimecast Email Security Significant knowledge of NAS Devices and storage.

Experience of Disk Imagingand backup softwareincluding, Acronis, Datto and Barrcuda

Experience of PC RemoteControl tools includingTeam Viewer and Remote Desktop.

Experience of VMWare Virtual Infrastructure & vSphere – maintenance and management capability.

Experience of Powershell Scripting, and exposure to other scriptingmethods

Experience of Broadband equipment configuration, including ADSL routers, wireless security, and VPN

Experience of Microsoft TerminalServices Administration

Experience of TeamsConferencing (Providing supportfor large webinars) and Video conferencing (function rooms).