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Sales Operations & Customer Service Executive (FOB & Distributors)
- Location: London
- Job Type: Full-time
A large fashion company are looking for a Sales Operations & Customer Service Executive to join their London office. This role involves supporting day-to-day B2B customer service operations, managing order entry, handling product allocation, and ensuring seamless communication with the warehouse. You will also monitor shipments and proactively communicate with customers to ensure a high level of service and satisfaction. The ideal candidate will have experience in managing FOB orders.
Day-to-day of the role:
- Accurately enter customer orders into the system.
- Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation.
- Ensure that customer needs are met in a timely and efficient manner.
- Track order allocations, monitor upcoming shipments, and provide timely updates to customers and internal teams regarding delivery schedules and potential delays.
- Proactively inform customers of any changes to their order or delivery status.
- Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish.
- Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays.
- Provide feedback on any recurring issues and help propose solutions to improve the customer experience.
To apply for the Sales Operations & Customer Service Executive position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
