Housing Liaison Team Leader

Good Afternoon,

I am currently representing Newham Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

We are looking for a Housing Liaison Team Leader this role will be: Min 3 days in office E16 2QU

The right candidate will:

• To supervise a team of Housing Liaison Officers and Resident Service Officers responsible for providing a comprehensive, high quality customer focused range of front-line housing management and landlord services to our residents, leaseholders and stakeholders. Specifically encouraging and supporting community engagement initiatives, ensuring residents are able to benefit from the peaceful enjoyment of a well cared for environment.
• To manage the distribution of workloads and contribute to high levels of motivation and performance amongst the team.
• To be responsible for the management of multi tenure and leasehold properties across the borough or one of four quadrants, ensuring the best interests of all customers, stakeholders, and the Local Authority are met.
• To work towards delivering a top performance culture, where the customer voice is central.
• Responsible for day to day management of the team, performance, Health, Safety and Wellbeing, absence management, service cover and weekly duty cover planning.
• To take responsibility for managing first line escalation customer enquiries including some formal complaints.

We require the following:

• Knowledge of relevant Housing Law and experience of practical application of legislation and good practice.
• Experience of managing dispersed teams successfully against a range of key performance indicators.
• Knowledge of multiple housing tenures, including, leaseholder, temporary housing, secure, fixed term and introductory tenancies.

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon,