Lift & Escalators Services Supervisor

Job Summary

The Lift & Escalator Services Supervisor will be working within the Lift and Escalator Department assisting the Lift & Escalator Services Manager to ensure that the Landlord’s lifts and escalators are fully maintained and operating at the highest standards. The Lift & Escalator Services Supervisor will be making certain that there is the minimum loss of services/amenities to tenants, residents and members of the visiting public. Co-ordinating maintenance and call-out works closing documentation is reviewed and recorded.

Main Responsibilities

To report to the Lift and Escalator Services Manager all incidents involving lifts and escalators, recording these on SharePoint. Communicate with all interested parties (Building Team/Security) on developments following unit breakdowns and repairs until such time that the unit is returned to normal service, recording the detail on SharePoint.
To assist the Lift and Escalator Services Manager in the uploading of Emergency Defect items raised on any unit onto the Asset Register via SharePoint, close-out of each item following completion of works within the issued timescale. Ensure visibility of defect reports is available to senior management and the associated building management team.
To assist the Lift and Escalator Services Manager in the accurate administration of, distributing and monitoring the LOLER reporting procedure against all L&E assets. Ensure timely close out of all and any defects raised and follow-up with contractors in accordance with L&E guidelines.
To review all submitted contractor Risk & Method Statements, providing support through the permit application approval process. Monitor the works, confirming that the submitted methods are followed and checking all is in-line with the permit. Consideration is required for the overall building functionality through collaboration with the building team, preventing impact on tenants and all visitors.
Perform regular quality inspections and audits on all lifts on the Estate. Keeping up to date all lift and escalator unit registers and ensuring that they are meeting business demands and compliance. Feedback condition reports to contractors as part of the monthly reviews. Routine inspections to ensure that all Lift Motor Rooms are always kept locked and in a pristine condition. Routine visual inspections to all Estate escalators.
To assist the Lift and Escalator Services Manager to ensure that all Landlord’s lifts and escalators on the Estate are maintained as expected on a regular basis and that they are operating efficiently and effectively. Supervise contractors ensuring adherence to contractual specifications in regard to the respective Service Agreements.
To ensure that all appointed contractors conduct themselves in a professional manner, exceeding customer service expectations at all times whilst working on the Estate. Monitoring timescales of units being returned to normal service following call-outs and minor repairs.
To keep the Lift and Escalator Services Manager informed at all times of any shut-downs or testing of lifts or escalators. Managing the relevant contractors so that tenants and members of the public experience minimum disruption.
To register call-outs with the relevant lift or escalator contractor to rectify faults in accordance with the Company's administrative procedures. Liaising with the attending engineers and monitoring these works and return of the lift/escalator to normal service. Carrying out Work Place Audits on the attending engineers.
To ensure that all necessary Contractor issued works documentation is recorded within the calendar month of the tasks being carried out. Uploading of Contractor Worksheet data on to SharePoint .
To assist the Lift and Escalator Services Manager to produce and provide analysis of monthly and year-to-date performance reports. Producing feedback to contractors at monthly meetings, plus presentation to Building Managers/Directors/Managing Directors. Ensure Elevator Management System (EMS) reports are of the specified detail and then communicated to the relevant Building Managers during monthly reviews.
When necessary, support the Lift and Escalator Services Manager in organising major repairs/refurbishments carried out on the Estate’s assets. Support the monitoring of any works being carried out within the contractors published safety standards and to the expected requirements. CDM requirements and Contractor Short Form Trade Contract should be fulfilled where necessary.
To assist the Lift and Escalator Services Manager in attending to any emergency breakdowns and in releasing entrapped passengers. Guide/manage where required the static site-based lift and escalator engineering teams to maximise their efficiency and reduce asset downtime. Ensure all H&S compliance is always adhered to.

PERSON SPECIFICATION

At least 3 years’ experience in the lift and escalator industry with a major lift and escalator company is essential.
A minimum of NVQ3 Level qualification, or equivalent, within the industry is essential.
The incumbent must have the ability to liaise with engineers and communicate at all levels.
Conversant with the Regulations and Codes associated to both lifts and escalators. CDM experience. Excellent Health & Safety knowledge - IOSH qualification.
Experienced in at least one of following disciplines: installation, modernisation or large repairs to lifts and/or escalators.
The incumbent must be computer literate and proficient in Microsoft Word, Microsoft Excel, Windows 2010 and Microsoft Outlook.
Displays good organisational and time management skills.
The incumbent must have an appreciation of the importance of customer service.

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