Back to search
Location: Flexible, Hybrid (Open to candidates UK-Wide)
Security Clearance: Required
Industry: Microsoft Technology Solutions
As a Contact Centre Architect specialising in Dynamics 365 Customer Engagement (CE), you will be pivotal in designing and delivering cutting-edge, AI-first contact centre solutions.
Key Responsibilities
Solution Architecture & Design: Lead the architecture and design of Dynamics 365 CE contact centre solutions, integrating AI agents via Copilot to enhance agent productivity and customer experience.
Client Engagement: Collaborate with clients from project inception through to delivery, ensuring solutions align with business objectives and technical requirements.
AI Integration: Implement AI-driven features such as intelligent routing, chatbots, and virtual assistants to optimise customer interactions.
Security & Scalability: Design solutions with a focus on security, performance, and scalability, utilise the broader Microsoft technology stack.
Community Involvement: Actively participate in the Microsoft community through social media, conferences, and user groups, sharing knowledge and best practices.
Skills
- Proven experience delivering D365 Contact Center solutions
- Ability to maximise capabilities of Dynamics 365 and Power Platform
- Knowledge of software engineering best practices
- End-to-end implementation experience of CRM based programmes
Benefits
- Starting Salary - 90k - 110k dependent on experience
- Flexible, hybrid working model
- Private medical, enhanced pension contributions & much more!
