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A fantastic opportunity has arisen to join a leading Facilities Management service providerbased at a prestigious, multi-tenanted commercial property inLondon.
CBW are currently seeking an experiencedContract Managerto oversee the delivery of all hard FM services across an iconic, recently refurbished commercial building. You will be responsible for managing a dedicated on-site engineering team of four, ensuring all planned and reactive maintenance activities are completed to the highest standards, and that the property operates efficiently on a day-to-day basis.
Hours of work
Monday to Friday - 08:00am to 17:00pm
Key duties & responsibilities
- Report directly to the Operations Manager
- Manage agreed KPI and SLA's.
- Responsible for managing the company's H&S and environmental performance on the contract.
- Plan and implement building shutdowns and complex client project works.
- Responsible for managing the company's quality procedures on site
- Recruitment of any new staff
- Responsible for the development of all staff, which will include annual appraisals.
- Manage staff absenteeism and be responsible for disciplinary issues
- Management of client relationships on a daily basis.
- Management of all reports.
- Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue
- Offer technical support to both the client and the engineering team
- Responsible for the permit system.
- Attend client meetings
- Financial understanding/experience (P&L etc)
- Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher.
- Experience of service delivery across a mobile commercial portfolio (Hard Services)
- Previous experience of managing an FM engineering team.
- A proven track record in commercial building maintenance
- Ability to communicate both verbally and in writing with all levels of staff and clients.
- Ability to manage and prioritise a demanding and varying workload.
- Excellent communication and customer service skills
