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Reports to: Business Development Manager - Africa & Asia
Location: UK
Languages: English Fluent & another language
Department: Operations
Pay Rate: 13.85 per hour
The Client Liaison Executive is responsible for managing the end-to-end admissions process, ensuring a seamless and professional experience for all prospective and enrolled delegates. This includes registration, communication, scheduling, and providing support throughout the delegate lifecycle. The role also involves assisting the Client Relations Manager (CRM) in achieving key objectives, delivering exceptional customer service, and contributing to operational success.
About you
* Educated to degree level or equivalent.
* Proficiency in Microsoft Office, especially Excel.
* University degree specialising in Management.
* Proven track record of meeting and exceeding goals and targets.
* Familiarity with CRM software, such as HubSpot.
* Experience working in a similar corporate/executive education environment.
* Experience in a multi-cultural workplace.
* Excellent communication and interpersonal skills.
* Strong organisational and time-management skills.
* Creative problem-solving ability.
* Ability to multi-task and manage multiple priorities in a fast-paced environment.
Key Duties and Responsibilities:
Admissions and Client Relations:
Oversee and manage the entire registration process, including due diligence, CRM data entry, invoicing, and issuing confirmation documents.
Respond to all registration-related enquiries, ensuring timely and accurate information is shared.
Communicate effectively with prospective delegates to understand their needs and answer questions about the registration process or course details.
Maintain accurate records of all admissions data and correspondence using CRM systems and shared spaces.
Provide comprehensive pre-arrival information to delegates and their organisations, including visa requirements, learning objectives, and service add-ons.
Foster professional relationships with delegates, ensuring their needs are met
Assist with delegate arrivals, including welcoming them, providing required information, and supporting their needs during their stay.
Oversee management of delegates with deferred training, ensuring readiness for new start dates and maintaining communication.
Track and follow up on deferred cases to minimise attrition and ensure successful course completion.
Programme and Course Support:
Liaise with operations teams to ensure smooth and timely course delivery on a weekly basis.
Manage tasks related to course scheduling and programme management.
Support the creation of marketing content in collaboration with the marketing team.
Administrative Support:
Arrange delegate transfers, accommodation, activities, and restaurant bookings as requested.
Ensure all admissions and client information is recorded completely and accurately.
Represent the company during induction and welcome sessions for delegates upon their arrival.
What we Offer
* Career Growth and Development: access to continuous learning opportunities and mentorship to help you advance in your career and unlock your potential.
* Collaborative and Inclusive Culture: Work with a diverse, passionate team in an environment that encourages creativity, innovation, and open communication.
* Work-Life Balance: We understand the importance of maintaining a healthy balance between work and life. We offer flexible hours, remote work options, and paid time off to support your personal well-being.
* Competitive Compensation and Benefits: Receive a competitive salary, along with a benefits package that includes pension, bonus and more.
Key Performance Indicators
* Achievement of market targets, bookings and completed bookings
* Number of successfully onboarded new clients that send delegates
* Maintenance of high level of service to all stakeholders, YoY client retention rate
* Conversion rates from application to enrolment for delegates coming from all channels
This description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities. It may be subject to periodic revision to meet business requirements.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
