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Repairs and Investment Training Manager

Repairs and Investment Training Manager

Service Care Solutions - Housing

Posted 2 days ago, valid for 5 days

London, Greater London SE10 9NJ

Full Time

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Sonic Summary

The Repairs and Investment Training Manager position is located in Greenwich and offers a daily rate of £320 (LTD) for a temporary contract lasting 5 months, starting on May 1, 2025.
This role is part of a major transformation program aimed at improving the resident journey and enhancing service delivery within the Housing and Safer Communities directorate.
The ideal candidate should have proven experience in designing and delivering training programs, particularly in housing or local government, with a strong focus on staff development and customer service.
Key responsibilities include developing engaging training programs, collaborating with senior leaders, and managing a small training team to support professional development across the department.
Candidates should possess excellent communication and team leadership skills, as well as a solid understanding of adult learning principles and digital transformation.

Job Title: Repairs and Investment Training ManagerLocation: GreenwichRate: £320 per day (LTD)Contract: 5 months temporary, ongoingStart Date: 1st May 2025Hours: Monday to Friday, 9:00am – 5:00pmThe Repairs and Investment team within the Housing and Safer Communities directorate is currently undergoing a major transformation programme. This includes a complete overhaul of the resident journey, as well as updated policies, processes, and systems—all designed to enable our staff to deliver an outstanding, resident-focused service.We are seeking a dynamic and experienced Training Manager to join our team and play a key role in this transformation. This is an exciting opportunity to work closely with management, subject matter experts, digital teams, ICT, and project stakeholders to upskill our workforce and support our service improvement goals.Key Responsibilities:

Develop and deliver engaging, high-impact training programmes for colleagues across the Repairs and Investment department.
Collaborate with senior leaders and project teams to align training with transformation objectives.
Create effective, tailored training materials for diverse learning needs.
Manage a small training team and coordinate delivery across various departments.
Engage directly with hundreds of staff members each year to support their professional development.
Promote the use of digital tools and technology to improve service delivery and enhance learning.

About You:

Proven experience in designing and delivering training programmes, ideally within housing, local government, or a similar public service.
Passionate about staff development and customer-focused service delivery.
Strong understanding of adult learning principles and diverse delivery methods.
Confident working with IT systems and supporting digital transformation.
Excellent communication and team leadership skills.

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