Our client, an award winning Utilities Company, are recruiting a Customer Service Officer, based in Leytonstone / Essex Borders.The ideal candidate will possess strong customer service skills with strong IT skills. As well as dealing with incoming calls, you will be responsible for analysing customer feedback, resolving issues, and supervising daily operations to enhance customer satisfaction.DutiesManage incoming service issues to ensure a high-quality service delivery.Communicate effectively with customers to address inquiries, complaints, and feedback.Analyse customer data and trends to identify areas for improvement in service delivery.Supervise daily operations with engineers, suppliers and other support staff and external companies, ensuring adherence to company policies.Provide support to team members, fostering a collaborative environment.Develop and implement strategies to enhance customer experience and satisfaction.Maintain accurate records of customer interactions and transactions.Collaborate with other departments to resolve complex issues affecting customers.Qualifications/ExperienceProven experience in a customer service role.Strong management skills with the ability to motivate and manage multiple internal and external teams effectively.Excellent communication skills in EnglishAbility to analyse data and generate actionable insights for improving service quality.Strong problem-solving skills with a focus on customer satisfaction.Proficient in using customer service software and tools.A positive attitude with a commitment to delivering outstanding service.This is an office based position.
Back to searchCustomer services executive
ITSS Recruitment Ltd
Posted 21 hours ago, valid for 22 days
London, Greater London E10 6EJ, England
Full Time
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Sonic Summary
- Our client, an award-winning Utilities Company, is seeking a Customer Service Officer located in Leytonstone / Essex Borders.
- The ideal candidate should have proven experience in a customer service role and strong IT skills, with a focus on customer satisfaction.
- Key responsibilities include managing incoming service issues, analysing customer feedback, and supervising daily operations to enhance service delivery.
- The position requires excellent communication skills, strong management abilities, and proficiency in customer service software.
- The salary for this role is competitive, and candidates should have at least two years of relevant experience.
