Guest Experience Manager - Social Gaming Bar

Illume Recruitment

Posted 20 hours ago, valid for a month

London, Greater London E17, England

£40,000 per annum

Full Time

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Sonic Summary

The Guest Experience Manager position is available at a social gaming bar in Walthamstow, East London, offering a salary of £40,000 per year.
The role involves managing the Welcome Desk and leading the host team to ensure guests receive a warm welcome.
Candidates must confidently provide information to guests about events, sell tickets, and handle bookings.
The position requires collaboration with sales, events, and operations teams while maintaining a detailed knowledge of bookings and events.
Applicants should be located in East London and be prepared to work in a bar that operates seven days a week, including late hours on weekends.

Guest Experience Manager - Walthamstow, East London - 40k

My client is a social gaming bar in Walthamstow, East London and they are currently looking for a Guest Experience Manager.

The main responsibilities of the Guest Experience Manager are:

Manage the Welcome Desk and lead the host team
Ensure every guest receives a warm welcome, creating a connection in line with brand values
Provide information to guests confidently including whats on in the venue, selling event tickets and taking bookings
Working closely with the sales, events and operations teams as well as maintaining a detailed knowledge of bookings, private hires and events so bookers receive a personal touch when welcomed and throughout their visit
Monitoring guest feedback to improve service

This bar operates 7 days a week and until 1am on a Friday/Saturday night so requires someone in the East London area.

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