- Correspond with clients professionally and efficiently, via email and secure messages.
- Process queries relating to ISAs and stockbroking, adhering to internal policies and procedures.
- Maintain client database and internal systems.
- Liaise with relevant departments to escalate complex issues.
- Experience working within a Client Services Team in a financial services environment.
- Strong written communication skills and attention to detail.
- Always maintain a high standard of accuracy when handling compliance.
- Be able to work effectively within a fast-paced environment.
- Proficient with Microsoft Office and CRM systems.
- An awareness of FCA is a desirable attribute.