Complaints Administrator

Complaints Administrator
Based in Whitechapel
Permanent
Office based
42.5 hours per week
30,000 per annum

Key Responsibilities

• Support the PPM Supervisor by raising PPM tasks & follow on works while updating work notes accordingly.
• Handle all paperwork from engineers which may need scanning or laminating for physical logs. This includes health and safety tick sheets or certificates.
• Transfer and maintain accurate information across relevant client and company systems.
• Handle complaints, ensuring all associated tasks are carried out (logging, drafting responses, updating systems, correspondence, liaising with team to book complaints work in, speak with residents/clients, escalation where needed).
• Issue and coordinate letter drops for planned works or shutdowns including missed appointment vouchers.
• Provide professional communication with clients, tenants, and engineers, ensuring clear updates and resolutions.
• Provide additional administrative support to the contract team as required.

Key skills and experience required

• Experience in an administrative role
• Strong organizational skills with the ability to manage multiple tasks and deadlines
• Proficiency in Microsoft (Excel, Word, Outlook)
• Excellent communication skills, both written and verbal
• High attention to detail and accuracy in all administrative processes
• Proactive and solution focused with a positive attitude
• Strong problem-solving skills and ability to work under pressure
• Excellent time management and prioritization skills