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Customer Experience Specialist
Location: Hainault, East London
Salary: £28,000 - 32,000
Are you passionate about delivering exceptional customer service and looking to take your career to the next level? Join a dynamic team based in East London as a Customer Experience Specialist, where you'll play a crucial role in ensuring customers receive top-notch support while working towards a more sustainable future.
Key Responsibilities:
- Efficiently manage and resolve incoming service issues to maintain high-quality service delivery.
- Communicate effectively to address inquiries, complaints, and feedback, ensuring a positive customer experience.
- Review customer data and trends to identify areas for improvement and enhance service delivery.
- Collaborate with engineers, suppliers, and other support staff to ensure smooth daily operations and adherence to company policies.
- Foster a collaborative environment by providing support and guidance to team members.
Qualifications:
- Proven experience in a customer service role.
- Strong ability to motivate and manage multiple internal and external teams effectively.
- Proficient in using customer service software and tools, including Excel.
If you're enthusiastic about providing excellent customer support and have the skills required for this role, we encourage you to apply for the position!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
