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Customer service representative
Customer Service & Support Representative

Customer Service & Support Representative

Randstad Technologies

Posted 16 hours ago, valid for 10 days

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

We are seeking a Customer Service Agent for a 4-month contract in London with a hybrid work model, requiring a maximum of 2 days in the office per week.
The pay rate for this position ranges from £12.43 to £13.93 per hour.
Candidates should have at least 2 years of customer service experience in logistics or shipping, along with experience in carrier tracking and claims.
Strong Excel skills, particularly with pivot tables and VLOOKUP, as well as excellent communication and organizational abilities, are essential for this role.
Interested applicants are encouraged to apply immediately, as the hiring manager is actively shortlisting candidates for interviews.

Customer Service Agent - London (Hybrid)4 Months Contract with high potential of extensionPayrate-£12.43-£13.93/hourCommute- Mostly remote - Max 2 days/week in office

We're hiring a Customer Service Agent to handle shipping-related queries via email, chat, and phone. You'll take full ownership of customer issues, liaising with internal teams and external partners to resolve delivery concerns, lost/damaged packages, and escalations.

What you need:

2+ years' customer service experience in logistics/shipping
Experience with carrier tracking and claims
Strong Excel skills (pivot tables, VLOOKUP)
Excellent communication and organisation
A-Level or equivalentThis is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. pandey @ randstad. Co. uk

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

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