Customer Service Advisor - Japanese Speaking

Customer Care Adviser - Japanese Speaking Offer £26,500 pro rotaBased in Canary Wharf, LondonPart Time, 20 hours per week Shifts: Monday - Friday, 01:00am - 09:00am (8 & 4 hour shifts)We are looking for an Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand.As an Airline Customer Care Adviser, you will have a vitally important role - booking and changing flights for customers and handling baggage, claims and other enquiries as well as helping customers who have missed a flight or whose flight has been cancelled.

Responsibilities:

• Manage incoming and outgoing calls/emails

• Assist with flight changes, cancellations, and baggage issues

• Provide professional and friendly customer service

• Troubleshoot and resolve customer problems

• Perform administrative tasks and data entry

Requirements:

• Fluent in Japanese and English

• Experience with Amadeus GDS

• Airline/travel industry experience would be highly beneficial

• Previous customer service experience is required

• Strong attention to detail and customer care skills

• Positive attitude and team player

• Confident and professional telephone manner

• Self-motivated and proactive

Benefits:

• Fun team environment

• Pension Scheme

• Life Insurance

• Gym membership discounts

• Charity involvement

• Reward schemes and incentives

• Career development opportunities

If this role is of interest, please APPLY NOW!

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