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- Provide an exceptional level of service in all member interactions.
- Ensure members records are updated accurately and efficiently.
- Conduct two-way conversations with medical professionals through various communication channels, regarding member’s subscriptions and inquiries.
- Complete administration, after call work and membership correspondence accurately and efficiently.
- Manage personal and group inboxes and complete allocated tasks.
- Adhere to all operational processes, policies, and procedures always.
- Take responsibility of personal KPI’s and team/department expectations.
- Ensure retention and implementation of all provided training materials.
- Offer an exemplary level of customer service through active listening and focus, quickly understanding and responding to member needs.
- Possess outstanding communication (verbal and written) skills, with high levels of emotional intelligence.
- Consistently demonstrate high quality work, with the ability to absorb, retain and apply complex information accurately.
- Teamwork and collaboration, contributing positively to a supportive culture.
- Excellent problem solving, decision making and critical thinking skills.
- Be highly organised and resilient to effectively handle a demanding workload.
- Open to feedback and willingness to learn, with a commitment to self-development.
- Starting salary is £31,726 with a clear path and opportunity to professionally develop.
- 22 days annual leave plus bank holidays, plus holiday purchase scheme.
- Pension scheme.
- Private health insurance.
- Season ticket loan and ride to work scheme.
- Enhanced maternity and paternity pay.
- Employer assistance programme.
- Social events.
- This intake of Membership Service Advisors will commence employment from 11th August 2025.
- During training, no annual leave can be taken within the first 7 weeks of employment.
- The induction training will be held between 8:30am – 4:30pm, from Monday 11th August to Friday 5th September on a hybrid basis.
- Once induction training is complete, until Friday 31st October your working hours will be 9am – 5pm, Monday to Friday.
- Following a 12-week training and probationary period, shifts will fall between 8am – 6pm, Monday to Friday.
- Hybrid working is an ongoing option. Office attendance will be discussed and agreed individually (with a minimum of 1 day in the office once probation is complete).
- Full time home working is also an option following probation (subject to all necessary requirements being met).
