CCP are delighted to be partnering with a new client who are a start-up telecoms brand, and we’re supporting them as they build their new customer service operation. Our client is currently looking to recruit two new Customer Service Advisors to join the business, and this hybrid role is paying a salary between £30,000 - £33,000 (depending on experience), working from London (West End) three days per week, and WFH two days per week. Are you passionate on delivering an outstanding customer experience and engaging with customers? Do you want to work within a brilliant start-up brand who are building their business around their customers? This new opportunity will see you form part of our client’s business as they gain their first batch of customers following them launching their product to the market. Our client is looking to deliver fantastic levels of customer service at this early stage to ensure they retain and wow their new customers. As a Customer Service Advisor, you will be engaging with customers via email, live chat, social media and community pages (no telephone activity) in a personable and professional manner, ensuring their customers are satisfied with the service delivered. Our client operates from a new, modern office based in London’s West End (Covent Garden) which is a 2-minute walk from Covent Garden station and a 3-minute walk from Leicester Square. The business has a lively, fun, and pacey office culture, and their growth will undoubtedly create potential future opportunities for any new starters joining today. The departments operating hours are Monday to Sunday, 9am to 5pm. You will work four days during the week as well as one day at the weekend, with all weekend work being a WFH day. To be considered for the Customer Service Advisor role you must:

Demonstrate strong written communication skills with good literacy.
Proactively look to deliver great customer service.
Look to continually improve and be open and receptive to receiving feedback.
Have experience working in a contact centre, or similar environment.

Apply today if you feel you would be suitable for this role and be considered to work as a Customer Service Advisor for this exciting new business. About CCP CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when they’re searching for experienced, culturally aligned talent. We're proud to support hundreds of customer centric brands; many instantly recognisable, some lesser-known startups. In addition to searching for talent as a recruitment partner, we also help clients build their candidate attraction and employee retention strategies.

Customer Service Advisor

Customer Service Representative

Customer Service Representative

Customer Service Representative