Customer Service Advisor

Job Title: Customer Service Advisor (Full-time)Location: Raynes ParkSalary: £25,000 - £26,000 per yearJob Type: Full-time, PermanentSchedule: Monday to Friday, 8:30am to 4:30pm

About the Role

We are currently recruiting on behalf of our client for a Customer Service Advisor to join their professional and friendly team. This is a full-time, permanent position offering a great work-life balance, a warm team environment, and the opportunity to make a real difference in client experience.

The role is ideal for someone who is proactive, personable, well-organised, and passionate about providing high-quality service.

Key Responsibilities

• Handle client enquiries by phone, email, and live chat with professionalism and warmth
• Schedule appointments and bookings accurately and efficiently
• Make customer care calls and arrange appropriate follow-up support
• Greet clients on arrival and help them feel welcome and at ease
• Prepare seminar rooms for training events
• Maintain simple spreadsheets with accuracy (full training provided)
• Use initiative to support business operations and enhance customer experience

Key Skills & Attributes

• Excellent written and verbal communication skills
• Warm, friendly, and confident manner when interacting with clients
• Accurate, reliable, and professional approach to work
• High level of computer literacy
• Well-presented, with a smart appearance
• Strong sense of initiative and a desire to learn and progress
• Team player who thrives in a collaborative environment
• Previous experience in a customer-facing role preferred

Additional Requirements

• Must be a non-smoker and non-vaper
• Must demonstrate high levels of reliability and discretion
• Comfortable working independently when remote (Mondays optional)

Benefits

• Salary: £26,000-£32,000 per annum
• On-site parking
• Private medical insurance
• 28 days paid holiday (plus bank holidays)
• Supportive and positive workplace culture

If you are interested in this role please contact

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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