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Our client is looking for a Remote Customer Service candidate for their highly successful banking business
Client Details
A leading financial services business
Description
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Respond to customer queries via phone, email, and live chat in a professional and timely manner
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Assist customers with account inquiries, transactions, card services, online banking, and loan-related questions
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Identify customer needs and provide accurate information or solutions
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Handle complaints efficiently, following internal processes and ensuring customer satisfaction
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Maintain confidentiality and adhere to all banking regulations and data protection policies
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Update customer records and log interactions in the CRM system accurately
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Escalate complex issues to relevant departments when necessary
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Meet or exceed individual and team performance targets (e.g., response time, satisfaction ratings)
Profile
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Previous experience in customer service, preferably in banking or financial services
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Excellent verbal and written communication skills
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Strong problem-solving abilities and attention to detail
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Comfortable using technology and multiple software systems
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Ability to work independently and manage time effectively in a remote environment
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High level of professionalism, patience, and empathy
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Knowledge of banking products, services, and compliance (preferred)
Job Offer
A competitive salary and great benefits
