Customer Service Advisor (temporary to potential permanent)

Customer Service Advisor (temporary to potential permanent)

Homeworking or hybrid (office-based 1-2 days per week)

Office based in Stratford

35 hours per week, scheduled between 8am - 6:15pm, Monday - Friday

Salary: London £26,775, Outside London £25,210 per annum

Start date: 23rd June 2025

Do you love helping people?

Are you passionate about delivering excellent customer service?

Do you want to work for an organisation that really makes a difference?

?

Then look no further! Our client has an award-winning customer service centre, that strive for excellence and their customers are the most important part of their business! As a member of the customer service centre, it is vital that you have the passion as a customer service professional to deliver excellence every time.

?

?The Customer Service Centre alone receives circa 3500 inbound calls per day. It is a vibrant and fun department with excellent training and promotion opportunities. We're looking for someone who can demonstrate strong communication skills and has experience of prioritising and managing their own time. To be successful you’ll need to be a high achiever who strives to meet and exceed KPIs. This will be measured against the high standards of customer satisfaction we set ourselves, are you up to the challenge? If you are, then you sound perfect for their team!

The role of a customer service advisor:

• Be the first point of contact for customers. Provide first contact resolution where possible, through ownership of queries and taking the relevant action required.
• Deal with a wide range of enquiries, which could include: maintenance repairs new and existing, housing management, account information - such as paying rent, money advice and support, Buying and selling property, and general leasehold enquires.
• Answers customers messages via multiple channels, such as telephone, email and any inhouse packages to enhance the customer service experience.
• Provide accurate and appropriate information to the enquiry.
• Keep confidential records of customer interactions, transactions, comments and complaints, using the appropriate tools/ systems.
• Liaise with other departments where needed.
• Play an active role towards departmental KPI’s and company objectives.

?

Skills Needed:

• Clear communication skills both written and verbal
• Excellent listening skills.
• Remain resilient and focused while handling difficult conversations.
• Be able to work in a fast-paced environment and under pressure.
• Be able to communicate and engage with the diverse and wide range needs from our customers and stakeholders.
• Able to use positive and empathetic language to influence both internal and external stakeholders.
• Confidence to work individually whilst also having the ability to work collaboratively, playing an active role in both your team and overall department.
• Responsible for your own time management and adhering to schedule.
• Computer literacy, to be able to navigate multiple company software applications while still actively listening. - Problem solver using own initiative and take a common sense approach.
• Target driven to achieve your individual KPI’s and objectives
• Be responsible for your own learning (seeking advice, support, help and guidance when required

If this sounds like the role for you, apply now!

*Braundton Consulting is a recruitment agency recruiting on behalf of a client.