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Customer Service Representative & Administrator

CCP
Posted 25 days ago, valid for 8 days
Location

London, Greater London EC1R 0WX

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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Sonic Summary

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  • CCP is seeking a Customer Service Representative & Administrator for a fast-growing healthcare start-up in West London.
  • The role involves managing patient and client queries, overseeing deliveries, and providing administrative support, requiring experience in customer service or administration.
  • Candidates should possess excellent communication skills and be comfortable using ticketing systems like Intercom.
  • The position offers a salary of £25,000 to £30,000, and candidates should have at least 1-2 years of relevant experience.
  • This opportunity includes genuine progression prospects as the company scales and allows for a hybrid working model after a 4-month probation period.
Customer Service Representative & AdministratorCCP are working exclusively with an exciting, fast-growing start-up in the healthcare space that's looking to bring on a Customer Service Representative & Administrator to support their ambitious growth plans. This is a fantastic opportunity to join a company at the start of a huge growth trajectory. If you're passionate about customer service, thrive in fast-paced environments, and want to be part of a supportive, driven team - this could be the role for you. About the RoleThis is a varied position combining customer service and administration. You'll be supporting patients and clients, managing queries via a ticketing system, and ensuring the smooth running of day-to-day operations including stock, deliveries, and general admin.Key Responsibilities
  • Respond to patient and client enquiries via Intercom (or similar ticketing systems)
  • Manage customer queries in line with SLAs
  • Submit and oversee courier claims and delivery issues
  • Order stock and negotiate with suppliers via phone and email
  • Process returns and manage inbound post
  • Provide administrative support to internal teams and clinic partners
  • Collaborate with colleagues to continuously improve customer experience and internal processes
What We're Looking For
  • Experience in a customer service and/or administrative role
  • Excellent communication and organisational skills
  • Comfortable using ticketing systems such as Intercom
  • Confident working to service level targets
  • Able to multitask and thrive in a fast-moving environment
  • A proactive team player with a solution-focused mindset
Desirable Experience
  • Previous experience in healthcare
Why This Role?
  • Join a high-growth start-up with huge plans for the future
  • Genuine progression opportunities as the company scales
  • Work in a collaborative, ideas-driven team
  • Play a key role in shaping the customer journey and support function
 Location: West London (W3)Contract: On-site during 4-month probation, then hybrid workingStart: ASAP, or my client is happy to wait for the right candidateHours:- Week 1: Monday to Friday, 9:00am to 6:00pm (5 days)- Week 2: Four days between Monday and Friday (9:00am to 6:00pm), plus one weekend day (Saturday or Sunday), with a day off in lieu every other weekInterested? If you're looking for your next challenge in a role where you can grow and make a real impact, I'd love to hear from you. Get in touch to apply or find out more.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

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