Job Title: Customer Service Representative
Location: London
Salary: £22,000 – £25,000

About the Role:
We are looking for a friendly, proactive, and customer-focused Customer Service Representative to join our team in London. In this role, you will be the first point of contact for our customers, ensuring a high standard of service is delivered at all times. You’ll be responsible for handling enquiries, resolving issues efficiently, and maintaining strong customer relationships.

This is a fantastic opportunity for someone who enjoys working with people and is passionate about delivering excellent service in a fast-paced environment.

Key Responsibilities:

Respond to customer enquiries via phone, email, and live chat in a professional and timely manner
Resolve customer complaints and issues effectively, aiming for first-contact resolution
Maintain accurate customer records and update CRM systems
Process orders, returns, and exchanges in line with company procedures
Liaise with other departments to ensure customer needs are met
Provide product or service information and guidance to customers
Follow up on customer interactions to ensure satisfaction
Support the customer service team with general administrative duties when needed

Requirements:

Previous experience in a customer service or contact centre environment (preferred but not essential)
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Confident using computer systems and learning new software
Ability to remain calm and professional under pressure
A team player with a positive attitude and willingness to learn
GCSEs (or equivalent) in English and Maths; additional qualifications in customer service are a plus

What We Offer:

Competitive salary
Friendly and supportive working environment
Opportunities for training and career progression
28 days holiday (including bank holidays)
Pension scheme and other company benefits

To Apply:
If you're enthusiastic about providing exceptional customer experiences and want to join a supportive team, we’d love to hear from you. Please send your CV and a brief cover letter detailing your suitability for the role.