The role of Customer Service Representative in the Leisure, Travel & Tourism industry involves providing exceptional support to customers, addressing their queries, and ensuring a seamless experience. Based in Richmond, this permanent position requires a proactive individual with a customer-focused mindset.

Client Details

This opportunity is with a medium-sized company operating in the Leisure, Travel & Tourism sector. The organisation is committed to delivering high-quality services and maintaining strong customer relationships.

Description

Respond promptly and professionally to customer inquiries via phone, email, and online platforms.
Resolve customer issues effectively by coordinating with relevant internal teams.
Maintain accurate records of customer interactions and feedback in the system.
Provide product and service information to assist customers in making informed decisions.
Identify and escalate complex issues to the appropriate department for resolution.
Monitor and follow up on pending customer cases to ensure timely resolution.
Support the team in achieving customer satisfaction and retention goals.
Contribute to process improvement initiatives to enhance the customer service experience.

Profile

A successful Customer Service Representative should have:

Previous experience in a customer-facing role.
Strong communication and interpersonal skills to build rapport with customers.
Proficiency in using customer relationship management (CRM) software and other related tools.
An organised approach to handling multiple tasks and prioritising effectively.
A problem-solving attitude with the ability to remain calm under pressure.

Job Offer

A competitive salary ranging from 22,500 to 27,500 per annum.
A permanent role in the vibrant location of Richmond, West London.
An opportunity to work in the Leisure, Travel & Tourism industry with a customer-focused team.
Supportive work environment with a focus on professional growth.

If you are passionate about delivering excellent customer service and are ready to take on this exciting role, we encourage you to apply today.