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Key Responsibilities: -
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Complete online/phone surveysina timelyand efficient mannerfor improvement.
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Professionally handle calls, emails, and messages with a customer-first mindset
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Collaborate with team members tooptimizeappointmentschedulingefforts.
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Handle inquiries and resolve customer issues promptly and professionally.
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Adhere to company policies and procedures to ensure consistent service delivery.
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Accurately processall customerorders, andmaintain low errorrate.
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Reviewcompleted work to ensurethatrequiredquality standards, regulations,andprocedures arebeing followedprior to sale.
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Enter new client data into ZOHO CRM
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Manage multiple inboxes,and be the first point of contact for customers via telephone
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Acknowledge complaints and provide resolutions withina timelymanner
About you: -
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Excellent communication skills, both verbal and written.
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Strong organizational and multitasking abilities.
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Proficiencyin Microsoft Office and other relevant software.
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Ability to work independently,andalso,as part of a team.
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Attention to detail, and ability toidentifyerrorsearly in the work process.
