Back to search
Job Title:Â Customer Service Representative
Location:Â London
Salary: £22,000 – £25,000Â
About the Role:
We are looking for a friendly, proactive, and customer-focused Customer Service Representative to join our team in London. In this role, you will be the first point of contact for our customers, ensuring a high standard of service is delivered at all times. You’ll be responsible for handling enquiries, resolving issues efficiently, and maintaining strong customer relationships.
This is a fantastic opportunity for someone who enjoys working with people and is passionate about delivering excellent service in a fast-paced environment.
Key Responsibilities:
-
Respond to customer enquiries via phone, email, and live chat in a professional and timely manner
-
Resolve customer complaints and issues effectively, aiming for first-contact resolution
-
Maintain accurate customer records and update CRM systems
-
Process orders, returns, and exchanges in line with company procedures
-
Liaise with other departments to ensure customer needs are met
-
Provide product or service information and guidance to customers
-
Follow up on customer interactions to ensure satisfaction
-
Support the customer service team with general administrative duties when needed
Requirements:
-
Previous experience in a customer service or contact centre environment (preferred but not essential)
-
Excellent communication and interpersonal skills
-
Strong problem-solving abilities and attention to detail
-
Confident using computer systems and learning new software
-
Ability to remain calm and professional under pressure
-
A team player with a positive attitude and willingness to learn
-
GCSEs (or equivalent) in English and Maths; additional qualifications in customer service are a plus
What We Offer:
-
Competitive salaryÂ
-
Friendly and supportive working environment
-
Opportunities for training and career progression
-
28 days holiday (including bank holidays)
-
Pension scheme and other company benefits
To Apply:
If you're enthusiastic about providing exceptional customer experiences and want to join a supportive team, we’d love to hear from you. Please send your CV and a brief cover letter detailing your suitability for the role.
