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Our client, an incredibly successful, fast-growing Business Consultancy, are looking to recruit a personable Customer Services Expert to join their expanding Customer Services operation. Based in an incredible Central London office (over 100 FTE) and working on a hybrid basis with great Monday - Friday hours, this is an incredible opportunity for the right candidate(s)!Our client offer a Consultancy service to businesses looking to start/grow, offering amazing solutions/advice on a wide range of technical issues. They have grown extensively since their establishment over 10 years ago, and are based in a recently-refurbished, modern Central London location (complete with a Games room, chill-out area and plenty of dogs roaming the office!). As they place a lot of emphasis on offering an incredible service to their client base, they are looking for one more candidate to come and join them, acting as the first point of contact for their customers. In a nutshell, your responsibilities will include:- Handling inbound calls, emails and live chat queries from B2B clients- Dealing with a wide range of queries covering solution information, technical issues and complaints- Recording all customer information on company CRM- Offering an exceptional service to all clients- Exceeding Customer Service targets/KPI'sIn order to be considered for this position, it is ESSENTIAL that you have the following:- EITHER 1-3 years' experience in handling inbound calls/emails in a Customer Services environment- Articulate, professional telephone manner- Incredible communication skills (both verbal and written)- Fun, sociable personality- Genuine desire to progress in a rapidly-growing company!In addition to a very competitive basic salary of £32,000, our client are also offering the following:- Additional £250 in bonuses every month (£3,000 in total) based on your performance against Customer Service targets- Hybrid-working model (3 days in the office / 2 days working from home)- Amazing working hours: Monday - Friday: 9.00am - 5.30pm- Incredible office (pen-plan/sociable/games room/office dogs!)Our client are looking to move very quickly on this position(s), so any interested candidates are urged to apply at their earliest convenience!
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