- Significant experience of handling high volumes of calls, preferably in a Contact Centre environment, with an understanding or appreciation of Contact Centre technology, pressures and work practices.
- Experience of providing written replies to customers via email. The ability to draft bespoke answers in clear, concise language.
- Experience of effectively handling all types of callers, including difficult / irate / upset customers.
- Target driven with the drive and desire to ensure that all individual and Department targets are achieved.
- Active team player, demonstrating behaviours of helping colleagues, sharing information, identifying & solving process & efficiency issues, flexibility to ensure that Service Level Agreements are met and contributing to the morale of the team.
- Have an unwavering commitment to Equality, Diversity and Inclusion.
- A pro-active, “can do” approach to helping customers, and the tenacity to ensure that answers are provided to customers.
- Apply the relevant management systems, procedures and policies relating to risk management, health and safety, information security and business continuity
Back to searchCustomer Services Officer
Morgan Spencer
Posted a day ago, valid for 5 days
London, Greater London WC1A 2LP, England
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- The position available is for a Customer Services Officer with a salary range of £25-£27K per annum.
- This role is based in Canary Wharf and offers hybrid working arrangements.
- Candidates should have significant experience in handling high volumes of calls, preferably in a Contact Centre environment.
- The ideal applicant should also have experience in providing written replies to customers and effectively managing difficult callers.
- A strong commitment to equality, diversity, and inclusion, along with a proactive approach to customer service, is essential for this role.
