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Serve as the first point of contact for customer inquiries via phone, email, and in-person.
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Provide accurate information on products, services, and policies.
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Resolve customer complaints efficiently and escalate complex issues as needed.
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Maintain detailed records of customer interactions and transactions.
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Collaborate with internal teams to improve customer satisfaction and service processes.
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Ensure a high standard of professionalism and customer care at all times.
Back to searchCustomer Services Officer
RANGAM CONSULTANTS LIMITED
Posted 10 hours ago, valid for 2 days
London, Greater London EC1R 0WX
Full Time
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Sonic Summary
- The position serves as the first point of contact for customer inquiries through various channels including phone, email, and in-person interactions.
- The role requires providing accurate information regarding products, services, and company policies to customers.
- Candidates should be able to efficiently resolve customer complaints and escalate complex issues when necessary.
- Maintaining detailed records of customer interactions and collaborating with internal teams to enhance customer satisfaction is essential.
- The job typically requires a minimum of 2 years of experience in customer service, with a salary range of $40,000 to $50,000 per year.
