Customer Support

Ascendion

Posted 2 hours ago, valid for a month

London, Greater London SW1A2DX, England

£28,000 - £32,000 per annum

Full Time

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Sonic Summary

An Accounts Management team member will provide customer support for account-related issues and utilize IT Service Management tools to track incidents and requests.
The role requires excellent written, digital, and oral communication skills while assisting both local and remote users.
Responsibilities include liaising with IT engineers to maintain identity management and security throughout the user account lifecycle.
Candidates should have 2-3 years of experience in a similar role and be proficient in troubleshooting account management issues according to IAM policies.
The position offers a competitive salary of $50,000 to $60,000 per year.

Job Description:

An Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team.

ProvideCustomer First service and support for all account related issues.
Use of IT Service Management tools to track and record customer incidents and requests.
Apply excellent written, digital, and oral communication skills.
Work on antech forward customer support team assisting users both local and remote.
Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle.
Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs.
Create and document routine IT processes and procedures in accordance with our knowledge management process.
Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies.
Act as a point of contact / escalation group to the IT Support team for all issues related to IAM.
Troubleshooting customer issues within account / access systems such as Okta, SailPoint and MFA tools.
2-3 years experience

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

Customer Service Representative